| • |
‘Mystery Shopper’ evaluations (Shopper, Guest, Diner, Conference Organiser and Showround) |
| • |
Telephone Sales and Response Audits |
| • |
Employee Skills and Knowledge tests (telephone and web-based) |
| • |
Training Initiative Assessments |
| • |
Employee Attitude Surveys |
| • |
Customer Satisfaction Audits |
| • |
Employee Reference Checking |
| • |
Employee Exit Interviews (telephone-based) |
